Warranty

At Duratuf, we stand behind the products we make and with proper care and attention, these products will last you many years. The warranties offered are specific to each range of sheds.

For your benefit, PLEASE READ THE FOLLOWING INFORMATION CAREFULLY

For a warranty to be valid, the recommendations in our Kitset Care Guide and the Assembly Care Instructions given in the Assembly Instruction booklet must be followed; and the Minimum Maintenance Requirements given on this page carried out. All warranties are subject to the Terms and Conditions and Exclusions given below.

 

SEMI-TIMBER FRAMED GARDEN SHED WARRANTY

Guardian, Garrison, & Sentry ranges

  • Duratuf warrants that Guardian, Garrison, & Sentry sheds will be free from manufacturing defects for 20 years. This warranty also covers components which are missing or damaged at time of despatch from the factory.
  • Duratuf warrants the metal roofing and wall cladding of Guardian, Garrison, & Sentry sheds in moderate and inland corrosion zones or areas where the first-year mild steel corrosion rate is less than 200g/m2 per annum, and that in these conditions, they will not perforate due to corrosion within 20 years.

 

 

FULL-TIMBER FRAMED GARDEN SHED WARRANTY

Kiwi & Fortress ranges

  • Duratuf warrants that Kiwi & Fortress sheds will be free from manufacturing defects for 30 years. This warranty also covers components which are missing or damaged at time of despatch from the factory.
  • Duratuf warrants the metal roofing and wall cladding of Kiwi & Fortress sheds in moderate and inland corrosion zones or areas where the first-year mild steel corrosion rate is less than 200g/m2 per annum, and that in these conditions, they will not perforate due to corrosion within 30 years from date of manufacture.

Standard Non-Coastal Warranty – 30 years if located greater than 2,000m from saltwater, or 15 years if located between 1,000m and 2,000m from saltwater.

With Coastal Upgrade Option – 30 years if located greater than 1,000m from saltwater, or 15 years if located between 250m and 1,000m from saltwater.

 

Coastal Warranty explained click here

 

 

LIFESTYLE SHED WARRANTY

  • Duratuf warrants that Lifestyle sheds will be free from manufacturing defects for 30 years. This warranty also covers components which are missing or damaged at time of despatch from the factory.
  • Duratuf warrants the durability of the structural framing of Lifestyle sheds for 30 years.
  • Duratuf warrants that the metal roofing and wall cladding of Lifestyle sheds will not perforate due to corrosion within the following periods:

Standard Non-Coastal Warranty – 30 years if located greater than 2,000m from saltwater, or 15 years if located between 1,000m and 2,000m from saltwater. 

With Coastal Upgrade Option – 30 years if located greater than 1,000m from saltwater, or 15 years if located between 250m and 1,000m from saltwater.

 

Coastal Warranty explained click here

 


CEDAR GARDEN SHED WARRANTY

  1. Duratuf warrants that Cedar Garden Sheds will be free from manufacturing defects for 15 years. This warranty also covers components which are missing or damaged at time of despatch from the factory.
  2. Duratuf warrants the metal roofing and wall cladding of Guardian, Garrison, & Sentry sheds in moderate and inland corrosion zones or areas where the first-year mild steel corrosion rate is less than 200g/m2 per annum, and that in these conditions, they will not perforate due to corrosion within 15 years.

 

MINIMUM MAINTENANCE REQUIREMENTS FOR STEEL SHEDS

This includes minimum maintenance requirements for steel roofs of other shed types

All metal swarf must be cleaned off the shed IMMEDIATELY.

Wash all external surfaces using a soft nylon brush with water every 12 months, or for locations within 2 km of saltwater, wash every 3 months. After a storm, wash the cladding and the gutters as soon as possible to remove any salt deposits.

A low-pressure water spray may also be used, less than 10 MPa (1500 psi or 100 Bar).

Outdoor cleaning detergents may be used if they do not contain bleach, chlorine, or other harmful chemicals.

Volcanic ash fallout and pollen deposits—wash as soon as possible, removing all deposits from roof and gutters.

Gutters and channels to be kept clear of leaves and dirt at all times.

Remove any lichen or mould: First wash off any loose growth with a brush and water. Apply diluted bleach (sodium hypochlorite) at 2% solution. A small amount of household detergent (no more than 5-7 ml per litre of water) may be added to the solution to improve wetting. Leave for 5 minutes. Wash down with copious amounts of clean water.

Remove and replace any fasteners, washers, or fittings showing signs of corrosion.

 

MINIMUM MAINTENANCE REQUIREMENTS FOR CEDAR SHEDS

The following are the minimum maintenance requirements for Cedar Sheds manufactured by Riverlea Group Limited. Please refer to your assembly manual for more details.

After assembly, immediately coat all cedar walling cladding with “Endurance Cedar Wall Protector”. Cedar walls are to be regularly recoated according to application instructions on the product packaging.

After assembly, immediately coat all cedar shingle roofing with “Endurance Cedar Shingle Protector” Cedar shingles are to be regularly recoated according to application instructions on the product packaging.

All steel roofing is to be maintained as per the Maintenance Requirements for Steel sheds.

 


TERMS AND CONDITIONS FOR ALL WARRANTIES:

The warranty is not transferrable and is only valid for the original purchaser. Proof of purchase and proof of damage or defect are required to submit a claim. Warranty periods begin at the date of manufacture.

This warranty is in addition to your rights under New Zealand consumer law and must be registered within 90 days from purchase to be valid. Refer to the warranty registration guidance below. All claims must be made in writing within 30 days of discovery. Interference with the product or other action taken to remedy a defect prior to Duratuf being notified of the suspected defect and Duratuf being given a reasonable time to inspect the product in situ will invalidate a claim.

For the warranty to be valid, the recommendations in our Kitset Care Guide and the Assembly Care Instructions given in the Assembly Instruction booklet must be followed; and the Minimum Maintenance in accordance with the instructions below must be performed for the life of the product.

Except as provided otherwise by NZ consumer law, the liability of Duratuf is limited to replacing or repairing any defective or missing product. Any repaired or replaced material will be covered only by the balance of the original warranty period. Duratuf will not be liable for any consequential loss or damage, or labour costs. Transport charges will apply to our nearest reseller only.

All structural framing and cladding warranties are subject to the shed being installed on a level concrete base, or other solid supports, at least 40mm above ground level, and contact being prevented at all times with soil, vegetation, organic matter, fertilizers, or other moisture retaining substances.

In the rare event of a claim and upon receiving proof of purchase and defect, Duratuf will at its option repair or replace defective parts or provide a prorated refund for the remaining life of the applicable warranty. Any replacement product provided will be covered by the Warranty for the balance of the Warranty term as if the replaced product were the original product.

Duratuf reserves the right to inspect the shed in situ at the installation site and to conduct tests at any time after a Warranty claim is received. Any interference with the shed prior to inspection by Duratuf may void a claim under this Warranty.

Any product replaced under this Warranty becomes the property of Duratuf.

Any failure, delay, or indulgence by Duratuf will not operate as a waiver. A waiver by Duratuf of any condition of this Warranty is not a waiver of any other condition. No waiver is effective unless it is in writing.

All terms, conditions, warranties, undertakings, inducements, and representations other than contained in this warranty, whether express or implied, statutory, or otherwise, are expressly excluded.

This Warranty does not exclude, restrict, or modify any liability that cannot be excluded, restricted, or modified at law.

 


EXCLUSIONS FROM WARRANTY COVER

The following are excluded from all warranties:

Normal wear and tear. Fading, chalking, or discolouration of the cladding. Minor white corrosion at cuts or bends.

Cladding perforation in areas where severe or very severe environmental situations are extended inland by local conditions.

Timber floors less than 40mm above ground level, or where used for storage of other than normal lightweight household items.

Product sold as scrap, discounted product, second-hand product, product sold by auction, or similar.

This warranty will not apply if the failure or defect is caused or contributed to by an event or action beyond the reasonable control of Duratuf, including without limitation:

  • Mechanical, chemical, or other damage sustained after despatch from Duratuf’s factory.
  • Problems resulting from misuse or use for purposes other than normal dry storage use.
  • Fire, flood, storm, cyclone, earthquake or other ‘Acts of God’

If you have purchased a shed and wish to register your warranty, please click the button below. Proof of purchase is required.

 

Should you require additional technical information please contact us at customersupport@duratuf.co.nz.